Returns & Exchanges
At Boston Scally Co., we want to ensure you are 100% satisfied with your cap. If your order isn't the perfect fit, we offer easy returns and exchanges within 30 days of purchase for items in their original, unworn condition.
Visit the Portal
Head over to our online Returns Center and enter your order number and zip code to start the process.
Select Your Option
Choose whether you would like to exchange your cap for a different size or style, or return it for a full refund to your original payment method.
Print & Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging to ensure they arrive safely.
Ship It Back
Drop your package off at any authorized carrier location; once received at our warehouse, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing